Creation or further development of an application for the administration of the support ticket. The application was created using Microsoft Access and VBA and the task is to adapt it to the new requirements of the business. Implementation using Microsoft Access and VBA.

• Extending an existing Microsoft Access 97 application to manage customer calls (support).
• The existing application had to be expanded with new functionality.
• The background to this extension was the creation of a detailed report
• The existing application was implemented using Microsoft Access 97.
• Up to this point, the data was entered manually, this function has been replaced by the extension and the data is now taken directly from the ticket system and imported into Microsoft Access 97.
• Other special functions such as the time it takes to process an inquiry, the costs for processing an inquiry or the ranking of the processed inquiries have been redesigned.
• Testing and documentation (user and technical).